Customer Relationship Specialist

Posted: 04/04/2024

Job description

Job Summary

Star Business Machines is seeking an enthusiastic, outgoing, and energetic individual to join our team as a Customer Relationship Specialist. If you are someone who likes to build relationships, has a knack for communicating well, and has passion for exceeding sales targets to drive business growth, you've found the right career opportunity.

As a Customer Relationship Specialist, you will be responsible for building new relationships and maintaining current, existing relationships within our customer base, uncovering unmet business equipment needs and a solution to fit.

STAR BUSINESS MACHINES is a locally owned and operated office equipment service and supply dealer, located in Stevens Point, Wisconsin. We specialize in providing area businesses with equipment solutions to fit their needs. We offer advanced technology, fair pricing, and excellent service.

We are an authorized sales and repair center for several makes of business equipment, including copiers and multi-function machines, printers, cash registers, point of sale systems, time clocks, CCTV systems, paper handling equipment and more.

Why work at Star?

  • World-class Technology Solutions: You will be confident you are offering some of the best equipment out there
  • Multiple Revenue Streams: Upgrade opportunities abound with our diversified product offerings
  • Established Customer Base: You will be able to form relationships with existing customers and sell to them
  • New Customer Opportunities: In your assigned territory, you will have the opportunity to form new relationships and sell
  • "Career-job": This position has great potential for growth into sales manager type role for an individual capable of working competitively in a challenging environment
  • Hard work will be rewarded, as candidate will play a key, vital role- a “brick” of future growth at Star Business Machines.

Ideal candidate:

  • Honest and hardworking
  • Customer service oriented
  • Self-motivated
  • Past office equipment or business-to-business selling a PLUS!

Shift: First, with additional required networking events

Job Type: Full-time, Regular Hire

Pay Range: Base Starting Salary PLUS Commission; Based on Experience

Hours: 40


  • Directing, coordinating, and administering the equipment sales activities utilizing all available resources to provide client with best care possible
  • Present and sell company products and services to new customers
  • Maintain and expand relationships with existing customers, upgrading equipment and implementing solutions/recommendations based on need
  • Prospect and contact potential customers within an assigned territory
  • Set-up follow up appointments to keep customers aware of new developments and offerings
  • Train and maintain professional and technical knowledge
  • Maintain professional image at all times within the community
  • Attend assigned networking functions and business after hours events
  • Increase sales volume and meet assigned sales targets
  • Track sales and report on activity at daily, weekly, and monthly levels
  • Must be comfortable with proposals, presentations, and product demonstrations
  • Skills & Qualifications:
  • Maintain integrity and honesty at all times
  • Ability to build rapport quickly with clients and create lasting business relationships with a wide variety of establishments
  • Works well in a competitive and challenging environment
  • Ability to speak effectively before customers
  • Strong prospecting skills
  • Strong negotiation and closing skills
  • Detail-oriented
  • Self-motivated
  • Ability to retain product knowledge
  • Ability to work autonomously
  • Excellent time management skills
  • Familiarity with CRM platforms a plus
  • Background in field sales or field technician experience with knowledge in office equipment, IT, point of sale systems, and CCTV systems a plus
  • Experience with large and small accounts a plus
  • Read and interpret machine specifications guides

Education and/or Experience:

  • Certificate, associate's degree, or bachelor's degree in related field, with at least 2 years of field sales experience, or equivalent combination of education and experience.
  • Proven ability to meet sales targets

Travel Requirements:

  • Valid driver's license
  • Good driving record

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with federal and state laws.

  • While performing the duties of this job, the employee may be regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to kneel, stoop, crouch or bend, stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard
  • Specific vision abilities required by this job include close vision requirements due to computer and business equipment work, including the ability to adjust focus
  • Light to moderate lifting and moving up to 50lbs may be required

Company Benefits:

  • Competitive Compensation Plan
  • Use of Company Vehicles, Laptop, and Other Equipment
  • On the Job Training
  • Paid Holidays and Vacation Days
  • Insurance Options
  • Retirement Contribution
  • Bonus Opportunities